REFUND POLICY
Returns & Exchanges
Customers within the European Union have the right to return or exchange their product within 14 days of receiving their order.
To request a return or size exchange, please use our online returns portal:
We do not provide prepaid return labels. Customers are responsible for arranging and covering the cost of return shipping. Original shipping fees are non-refundable.
Return Conditions
Returned items must be in their original, unworn condition and free from odors, stains, or alterations not stated in the original product description.
All original tags must remain intact. Removal of any tag will render the item ineligible for return.
You have 14 calendar days from the date you receive your order to request a return or exchange through our returns portal.
Returns Outside the European Union
For orders shipped outside the European Union, we do not accept returns or exchanges, except in cases involving defective products or where otherwise required by applicable law.
If you receive a defective item, please contact us at support@ravenuehelsinki.com for assistance.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your return.
If approved, refunds will be processed within 14 days using the original payment method, in accordance with applicable consumer protection laws.
If the returned item does not meet the return eligibility criteria, including signs of wear, odors, stains, or missing tags, the refund may be refused or reduced where permitted by applicable law. In such cases, the item may be returned to you at your expense.
Contact
For returns and exchanges within the European Union, please use our Returns Portal.
For defective items or any additional questions, please contact us at support@ravenuehelsinki.com.
Thank you for choosing Ravenue.